What it is, and what it isn’t
It is called an audit, but it is closer to a diagnosis: someone from outside looks at how you work and tells you where technology helps you, where it gets in your way and where it is missing. The result is not a pass or a fail, but a plan.
Other reviews go by the same name: the security audit (vulnerabilities, access, backups), the software license audit or the data protection audit. A business technology audit looks at a bit of each, but what it is after is where hours and money are being lost.
What it should include
- Sessions with the people who carry out each process, not just with management.
- A map of how work gets done today: who does what, with which tool and where it gets stuck.
- An inventory of the systems: the ERP, the CRM, the website, the spreadsheets, and who holds the keys.
- The data: where it is, what state it is in and whether it can be connected.
- The opportunities, ordered by what saves you the most: software, automation, AI or, simply, connecting two tools you already have.
- What is not worth doing, with the reasons why.
What you should get from it
A document you can use without the auditor: a phased plan, with the scope and price of each phase, the proposed architecture and what it means for the systems you already have.
If only the person who wrote the plan can carry it out, or if everything it recommends is a program they sell, it is not an audit: it is a sales proposal.
What it costs and how long it takes
It depends on the size of the company and how many systems there are. For an SME, an audit worth having takes a few days of work at the company and a few more to write the plan.
There are also free assessments, from public programs or from providers. They can be a good starting point, but a provider’s assessment tends to end up recommending what that provider sells.
How to tell a good audit
- It has a fixed price and you know what you will get before it starts.
- Whoever does it sells none of the programs they might recommend to you.
- It talks to the people who do the work, not just to management.
- It also tells you what you don’t need to do.
- The plan is yours and you can carry it out with whoever you choose.
When it suits you
- Before an expensive decision: switching ERPs, building custom software or commissioning an AI project.
- When you have the feeling that hours are being lost but you don’t know where.
- When several providers tell you different things and nobody sees the whole picture.
- When you want to apply for a grant that requires a prior assessment.